The CX Transparency Series – Have Your Say

Davies Consulting are delighted to announce that Sean Keane, Consulting Director, will be co-hosting a new series of Customer Experience (CX) events with industry thought leader and commentator Martin Hill-Wilson.

Sean and Martin will critically challenge today’s default approaches to new technology as well as explore how to mitigate risks and understand the impact on today’s CX operating models

Event 1 – Why Investing in New CX Technology Solves Nothing – So what else matters, Tuesday 15 June, 2.00pm – 3.00pm (BST)

Although the current generation of technology promises a transformation in how organisations deliver customer outcomes, can it deliver what it requires far more than onboarding a new solution and expecting to benefit as a result?

Event 2 – Smarter Ways To Buy Your Next Contact Centre Platform, Tuesday 29 June 2021, 2.00pm – 3.00pm (BST)

The rush to digital first agendas in response to fast evolving customer behaviour and hybrid working often involves investment in upgraded CX infrastructure. However,  to radical changes from previous replacement cycles, what are the smarter ways to buy your next contact centre platform?

Event 3 – CX Lessons for General Insurance Brands – A debate with industry thought leaders and innovative brands, Tuesday 13 July 2021, 2.00pm – 3.00pm (BST)

Big picture thinking and the practicalities around experience management must be taken into consideration to meet ever rising expectations. But how can insurers pivot to an organisation that succeeds in growing through the disciplines of experience management?

What you can expect from attending sessions.

Sean Keane, Consulting Director, Davies Consulting

“We get challenged by clients with some pretty bold ambitions. These have only become more intense and urgent since the pandemic rewrote priorities. So the Davies Consulting Team decided to share their side of the story. How we set up the conditions for realising bold ambitions. You might be surprised what it takes.” 

Martin Hill-Wilson, Industry Leader and Commentator

“We want to explore topics from the audience’s perspective. We’ve taken that to mean less airtime for polished testimonials and more encouragement for personal stories – finding out what does and does not work and learning lessons along the way.  In other words, we want conversations about the real experiences of making change happen.”