As the UK’s leading Digital Contact Centre Specialist, IPI powers over 4 million customer interactions every day. From our heritage delivering and supporting traditional contact centres, through to new innovations in AI, Chatbots and Robotic Process Automation, we have been the trusted pioneer and evangelist of employee and customer experience for over 30 years.
We provide a complete suite of contact centre solutions available in the cloud, on-premise, or as a managed service. Our solutions cover every component of the contact centre – from routing to integrations through to management and security.
We understand the evolving solutions required to match the ever-changing consumer landscape and identify the right solution to provide the best service to your customers.
In addition to products from leading vendors such as Avaya, Blue Prism, CX Company, Gamma, Genesys, Microsoft, Teleopti, Verint and VMWare, IPI`s software development division delivers a suite of cutting-edge applications that provide enhanced functionality in the areas of Artificial Intelligence, Robotics, intelligent call routing, application integration and business intelligence.
Our evolving portfolio includes:
- Artificial Intelligence and Chatbots
- Agent assisted Robotic Process Automation
- Networking, IT and Managed Services
- Speech analytics and IVR applications
- Workforce optimisation, intraday management and call recording
- PCI compliance solutions
- Bespoke integration, development and CTI
- On premise, cloud and hybrid contact centres
With vast experience in PCI-DSS and GDPR we are well equipped to help you to protect your data and reduce your security risk.
IPI have an enviable customer retention rate of 98.7%, with more than 300 customers and 55,000 agents using an IPI solution, which demonstrates our unparalleled pedigree.
With innovation in our DNA, we deploy pioneering solutions to help create the smartest, most efficient Contact Centres in the world. Optimised hubs that offer a more satisfying, more cost-effective customer experience.
Supporting your contact centre
And just as our offering is complete, so too is our support. Helping you to not just prepare for what`s to come, but to embrace it.
Our team of highly accredited experts understands the technical, commercial and organisational challenges contact centres face and offers a wide range of solutions that help organisations overcome them to increase effectiveness, efficiency and customer satisfaction.
With our exceptional Contact Centre skills and accreditations, we understand the evolving customer expectations, rapid increase in contact channels, the rise of social media and the heightened strategic role of customer services that are changing todays contact centres dramatically.
We have built our Managed Service offering to address real business needs, and drive positive, highly beneficial business transformation from the very start of our engagement.
An IPI Managed Service is a partnership
Working from a detailed understanding of your contact centre, and your wider business, we provide a proactive, responsive and flexible service wrap, encompassing your complete technology stack.
The Professional Services team works hand-in-hand with the Managed Services team to resolve issues. This enhances our flexibility and capability, driving faster, more effective problem resolution.
These two teams form one of the largest in-house Avaya Contact Centre Managed Services teams anywhere. All locally employed, it is their skill, dedication and enthusiasm, as well as their 700 man-years of experience, that make IPI Managed Services exceptional.
Using our considerable commercial and technical expertise, we reduce risk and resolve issues before they become problems, allowing you to focus on core activities.
Contact Centre solutions
Tailored to your needs – Our integrated solutions for contact centres mean that our teams are able to positively influence our customers` business from initial engagement, in-life service and through technological Innovation.
We don`t offer generic solutions because we know that each of our clients is unique – we help shape our clients` existing practices and provide the solutions that will work best for your business, your clients and your staff.
With our flexible approach, we deliver solutions to meet your requirements today and one that can easily be adapted to meet future business needs or changes in industry regulation.
From a simple upgrade to complex contact centre solutions and everything in between, IPI have the expertise to give you the tools you need for a better contact centre.
IPI are proud of our security and data protection credentials, backed up by ISO accreditations and our approach to, and embedding of, GDPR.
Through ISO 27001, ISO 9001 and GDPR we have developed and implemented robust processes and procedures in order to provide requirements for establishing, implementing, maintaining and continually improving a comprehensive Information Security Management System.
We always take a systematic approach to the management and protection of systems and data to ensure that they remain secure. Our approach is not just about processes and technology, but our highly trained people are the key to our continued success in this important area.
Achieving our security objectives and continuingly assessing and improving our approach and solutions is the result of an ongoing huge amount of effort and involvement from every member of the IP Integration team. We are constantly challenging ourselves to improve our service and provide the highest security standards and privacy that meet or exceed the needs and expectations of our customers.
Get in Touch
For further information on IPI please contact: +44 (0)118 918 4600 or email: firstname.lastname@example.org