ContactOne Web: http://contactone.net   Email: greg.thomas@contactone.net Telephone: 0330 880 4444 About ContactOne… Multi-Channel Contact Centre… ContactOne’s Digi Desk is a cloud based solution which, is hosted in two high availability data centre’s within the United Kingdom. Digi Desk easily manages customer contacts across voice and multiple digital channels, including social media, email and web chat. Advanced Workflow… […]

Customer Touch Point specialises in long-term and instant impact customer experience solutions for organisations worldwide, providing the tools and support they need to deliver effortless customer experiences. We are also the brand behind the powerful Engage to Influence™ methodology, which sits at the core of every single customer project. By delivering real-time customer insight; designing customer journeys to positively influence behaviour; and implementing […]

Eckoh specialises in customer engagement technology and secure payment solutions. We enable businesses to deliver outstanding customer experiences by bringing their customer service and contact centre channels together in a way that is consistent, optimised and secure. Scalable, Stable and Secure solutions: providing connected customer journeys through every channel, boosting agent productivity and reducing operational […]

DS DASH: GDPR© GDPR compliance is a headache for Call Centres, staff and their DPOs. Slip-ups and shortcomings can be very costly indeed. UKCCF in partnership with DS Compliance is pleased to offer peace of mind through DS Dash, an online compliance platform that gives you the tools to capture and manage the risks and […]

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. Today, we all want a workplace that that not […]

Britannic Technologies is an award-winning specialist in the digital transformation of business communications. We help businesses replace clunky infrastructure, communications and processes with future-proofed technologies and ways of working that improve the customer experience and modernise your workplace; everything you need to grow business value! Say goodbye to dissatisfied customers, disgruntled employees and processes that […]

Cloud Contact Centre Respond, serve and sell with cloud contact centre from iNet. Hyper secure, resilient cloud platform Harnessing BT’s 21 Century Network (21CN), iNet delivers a complete contact centre technology solution. With 99.999% uptime and a Tier 1 carrier network, our solution is designed for businesses with stringent network security and compliance requirements. All of […]

As the UK’s leading Digital Contact Centre Specialist, IPI powers over 4 million customer interactions every day. From our heritage delivering and supporting traditional contact centres, through to new innovations in AI, Chatbots and Robotic Process Automation, we have been the trusted pioneer and evangelist of employee and customer experience for over 30 years. We […]

Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers expectations and deliver a superior customer experience, whilst always ensuring productivity.  At Jabra we have unique expertise through professional sound- we help organisations, large and small […]

PSD Customer Contact: An OverviewEstablished in 1992 PSD’s Customer Contact practice specialises in recruiting mid to senior management and director level roles across the UK and Internationally. Our national centre of excellence is based in Manchester but has supported recruitment across all UK regions, Ireland and Europe and is well respected in the industry. We operate […]

RSVP Media Response is a sales and service agency providing outsourced call centre solutions from both our London and Manchester offices.  We have been delivering call centre solutions for over 30 years, providing clients with a vast range of call centre solutions including lead generation, customer service, outbound sales, subscription sales and customer acquisition services. […]

Who is Serenova? From our 2001 beginnings as LiveOps, we launched a next-generation omni-channel cloud contact centre solution, CxEngage, in 2016 utilising the global data centre scale and industry-leading resilience of AWS, and leveraging many of their native features. We’re a US-headquartered organisation, but sell, deploy and support UK, Ireland & European projects via our UK team […]

Gala Technology provide affordable secure and PCI DSS compliant payment solutions for merchants, businesses and contact centres processing Cardholder Not Present (CNP) transactions. Their cloud based technology removes all the sensitive card data from the merchant environment, thus reducing the scope of PCI DSS controls and requirements. It requires no additional hardware or amendments to […]

SVL Business Solutions is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications. With a unique portfolio of enterprise, branch office and SMB solutions, we work closely with customers in a wide range of industry sectors including contact centres, local authorities, public safety, financial institutions and utilities. Our comprehensive portfolio […]

Helping you engage the best talent for your contact centre today … and up-skilling your stars of the future! We’ve realised (over the last 33 years!) that recruitment with a one-size-fits-all approach never works. To become successful as we are, we’ve had to adapt – that’s why we offer a variety of bespoke solutions to our clients […]