In this time of unprecedented global change, it’s become ever more important, given the rapid and profound changes we’ve seen in the contact centre industry, to ensure that we’re creating and developing a culture that supports our employees with comprehensive personal and professional skills and knowledge, and that enables them to provide the best possible customer outcomes.
We perform better when we’re healthy, involved and focused on the task at hand. Organisations benefit hugely from engaged, efficient and motivated employees. So promoting Health & Wellbeing isn’t a ‘nice to have’, it’s critical to our employees and our organisations.
Hosted by BPA Quality’s Pete Dunn – Community Engagement Manager and Helen Beaumont Manahan – Quality Solutions & CX Manager, this webinar will discuss:
- Navigating your people through change
- Managing stress & pressure
- Positivity & Growth Mindset