In partnership with:

Mental Health and Wellbeing in the Workplace

This webinar took place on: 25th February 2021 | 12:30pm

The UK Contact Centre Forum would like to invite you to join us for our next Best Practice webinar on “Mental Health & Wellbeing in the Workplace”. For this session we are joined by Jo Garland & Jillian Fergusson from the Contact Centre at John Lewis & Partners.

In this session, Jo & Jillian will be covering the following topics:

  • Wellbeing strategy tailored to our Contact Centre estate
  • Key pillars of Raising Awareness, Promoting Self-Care and Offering Support
  • Actions following the pandemic and supporting a workforce from home.
  • The future; embedding a Wellbeing culture.

At the end of the webinar, we’ll hold an in-depth Q&A to help you with any questions or queries you may have on the content and guide you on specific complaints handling challenges.

Join us on the 25th February 2021, 12.30 pm – 13.30 pm

Our webinar software is browser based so you can access the webinar from any desktop PC, Laptop, Tablet or Mobile device. Please note: for the best webinar experience, we recommend using Google Chrome to access our platform. Internet Explorer is no longer supported and will not work.

Can’t make the live session? The webinar is being recorded, register your details to be sent the replay link shortly after the live session ends. Be sure to invite any colleagues who would also benefit from this presentation.

If you have any further questions regarding this event, please contact Chantelle Newton E: or call: 07540 227 288.

Meet our guest speakers

Jo Garland, Senior Manager, Customer Contact, John Lewis Partnership

With over 20 years service at the John Lewis Partnership and six of those in Contact Centres in both John Lewis and Waitrose, Jo has extensive leadership and customer service experience. Jo leads a large award winning support function who have spearheaded a contact centre specific Wellbeing Strategy to support 2000 Partners working in their multi-located centre centre sites.

Jillian Fergusson, Change Manager, John Lewis Partnership

With over 20 years experience in Contact Centres, in various Leadership roles, and in Change Management for the last three years. Jillian has worked for the John Lewis Partnership for over 10 years and  is currently leading the development of Partner Wellbeing in John Lewis and Waitrose Contact  Centres to support and improve Wellbeing and ultimately Partners experience, which will be a core enabler of employee engagement and organisational performance. Jillian is passionate about People, and Health & Wellbeing are integral to her core values.