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‘Building trust using video in the Contact Centre’

This webinar was held on: 27th November 2020 | 12:30pm

Watch the replay of this webinar here: https://event.webinarjam.com/go/replay/98/9v87wi27i9gfr6h7

David Cousins Slides: Copy of CCF – Video

Link to Debt Free London Video: Debt Free London Introduction

Video interactions are strengthening human connections during these challenging times but not everything is suited for Zoom or a generic collaboration app. The most powerful conversations are had when they’re part of your business process and have the human connection of video.

Debt Free London is enhancing communication with its customers who need face-to-face debt advice with a trusted advisor because as humans, we trust people more when we can see them.

According to a recent Forbes Insight survey, 84% of those surveyed believe that video communication has strengthened the relationship between their employees and customers.

Learn from Contact Centre veteran Steve Walker, Ciptex Managing Director, how video technology is helping organisations to reach out to their customers by providing more personable face-to-face interactions that drive business results.

David Cousins from Twilio will showcase how end-to-end control of customer communication with video builds memorable experiences.

Jolyon Parsons, Ciptex Commercial Director, will demonstrate how video communication makes it easier to get a customer’s point across, imagine the potential of simplifying the conversation, and resolve customer issues more efficiently if they can show you their problem.

At the end of the webinar, we’ll hold an in-depth Q&A to help you with any questions or queries you may have on the content and guide you on specific home working challenges.

Join us on the 27th November 2020, 12.30 pm – 13.30 pm

Can’t make the live session? The webinar is being recorded, register your details to be sent the replay link shortly after the live session ends. Be sure to invite any colleagues who would also benefit from this presentation.

Please note: For the best webinar experience, we recommend using Google Chrome to access our platform. Internet Explorer is no longer supported and will not work.

If you have any further questions regarding this event, please contact Chantelle Newton E: chantelle@uk-ccf.co.uk or call: 07540 227 288.

Meet our expert panel

Matt Dronfield

Head of Debt Free London

Steve Walker

Managing Director

David Cousins

EMEA Flex/CC Sales Leader

Jolyon Parsons

Commercial Director