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UKCCF Webinar: ‘Adapting The Operating Model for CX in Response to Covid-19’

This webinar took place on: 22nd October 2020 | 10:30am

Watch the replay of this webinar here:


Attend this timely event to learn how organisations such as the FCA and npower have responded to constraints imposed by the pandemic and how they plan to adapt ways of working for 2021. Also hear remote working best practice guidance from home-agent specialists Arise.

We will be holding a Q&A session after the presentation for you to put any questions that you may have to our panel.

Can’t make the live session? The webinar is being recorded, register your details to be sent the replay link shortly after the live session ends. Be sure to invite any colleagues who would also benefit from this presentation.

Please note: For the best webinar experience, we recommend using Google Chrome to access our platform. Internet Explorer is no longer supported and will not work.

If you have any further questions regarding this event, please contact Chantelle Newton E: chantelle@uk-ccf.co.uk-ccf.co.uk or call: 07540 227 288.

Meet our expert panel

Carl Bowles

Director of Customer Contact & Relationship Management

Emma Krygier

Firm Contact Centre Manager
Financial Conduct Authority.

Keir Greenwood

Senior Vice President & General Manager, Customer Success
Arise Virtual Solutions

Simon Rustom

Managing Director
Customer Consulting Limited.