UKCCF Webinar: ‘Recruitment and retention in the contact centre industry post Covid’

3rd November 2021, 12:30 – 13:30pm

In partnership with:

Session chaired by: Joanne Regan-Iles, Sigma Connected

Guest speakers: Jo Garland, ASDA. Mark Bellingham, The Very Group. Sean Higgs, TSYS.

The UK Contact Centre Forum would like to invite you to join us for our next best practice webinar on Recruitment & retention.

Over the past 18 months we have had to change the way we attract , recruit , train and retain our Employees Now that we are starting to see restrictions ease how can we as a Industry ensure that we provide are able to fill our current vacancies and continue to create a fantastic career in our Industry

Attraction – Post COVID what do our future employees look for in our Employee Value Proposition

Recruitment – How can we improve the candidate experience at the moment is it too time consuming and future employees want an easy process

Training – How can we engage our new employees and reduce long training programmes – should we recruit for post COVID skills

Retention – What does our Employee Engagement Strategy look like post COVID

We will be holding a Q&A session after the presentation for you to put any questions that you may have to our panel.

Can’t make the live session? The webinar is being recorded, register your details to be sent the replay link shortly after the live session ends. Be sure to invite any colleagues who would also benefit from this presentation.

Please note: For the best webinar experience, we recommend using Google Chrome to access our platform. Internet Explorer is no longer supported and will not work.

If you have any further questions regarding this event, please contact Chantelle Newton E: or call: 07540 227 288.

Meet our expert panel

Joanne Regan-Iles

Group People Officer
Sigma Connected

Jo Garland

Senior Manager Omni-channel Customer Support

Mark Billingham

Group Customer Care & CX Director
The Very Group

Sean higgs

Human Resources Director
TSYS Managed Services EMEA