Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software.
We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent, which is why knowledge is at the heart of what we do.
Our technology has assisted in reducing our clients’ inbound email and call volumes. In fact, Synthetix clients have reported a first-time resolution rate of at least 90%, building strong customer engagement and satisfaction levels.
The Synthetix suite of Self-service Cloud and Contact Centre Cloud technologies integrate with most popular CRM systems (e.g. Salesforce), contact centre platforms, agent desktops and customer service channels.
Synthetix are also known as one of the pioneers for Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm. It’s true, our NLP technology has answered millions of customer questions by making sense of naturally (and sometimes, badly) worded questions.
We have worked with many of the world’s best known brands, transforming their online customer experiences, helping to deliver millions of seamless customer interactions across desktop, mobile and social channels.
6 Stanstead Courtyard | Parsonage Road | Takeley | Essex |CM22 6PU