When it comes to designing your contact centre solution, it’s essential that you take advantage of current industry best practice and the most appropriate technologies to optimise your customer contact centre performance. With Sabio you benefit from our Avaya ACD experience gained over 16 years and hundreds of successful deployments. Our skills as an Avaya Connect Platinum Partner, and our expert consultants, mean we can transform your ACD from a basic telephony application to a business tool that delivers both competitive advantage and the essential Management Information that can drive your business forward.
Call Centre Technology
Sabio is a leading independent contact centre technology specialist. Transforming customer contact, Sabio helps organisations significantly improve customer experience and reduce costs. For over 16 years Sabio has developed its unique Advanced Implementation Process ensuring the entire project life cycle is delivered efficiently and to the highest standards.
Multichannel Cloud Contact Centre
Digital is at the heart of any successful multi-channel customer service programme.
With more information available via the web than ever before and in an increasing variety of formats, consumers now have more choice than ever as to how they choose to communicate with an organisation. This multi-channel approach is great for consumers; however pose new challenges for organisations. Customers now expect organisations to respond to them in real time with the knowledge of previous transactions and communications no matter the medium. At Sabio we’re well placed to help organisations audit current and planned channel strategies against today’s best practice performance and provide organisations with a step-by-step roadmap to optimised digital customer engagement. We provide webchat, video chat, virtual agent, email, knowledge management and social media based customer service tools and applications.
Sabio’s consultancy team is focussed on helping contact centres to improve sales, productivity, quality and customer service through better use of technology, process optimisation and a focus on people. Our team consists of industry experts with real-life experience at running award winning contact centres. As a result, Sabio consultants understand your challenges and have the experience to assess your situation and give you the right answers. The answers to give you the edge over your competition.
Sabio is the UK’s leading contact centre technology specialist focused on delivering exceptional customer service strategies and solutions, partnering with renowned organisations such as AVAYA, Verint and Nuance. Wherever you are starting, Sabio has unrivalled depth and understanding in both process and technology to support you in achieving your WFO business objectives, from a single point solution through to a fully integrated WFO approach. Sabio, an AVAYA platinum partner for over ten years, offers business consulting, systems integration and managed services. Working with many major organisations across the UK including Argos, The AA, Eurostar, Unibet, Leeds City Council, Office Depot, Prudential and the multi-award winning Lebara Mobile.
Online Customer Service
With more information available via the web than ever before and in an increasing variety of formats, consumers now have more choice than ever as to how they choose to communicate with an organisation. This multi-channel approach is great for consumers; however pose new challenges for organisations. Customers now expect organisations to respond to them in real time with the knowledge of previous transactions and communications no matter the medium. Organisations must integrate a number communication channels in order to create a seamless customer journey. To extend the performance of traditional platform offerings and add value to the contact centre, organisations need to enable multi-channel integration, provide multi-media agent desktops and support social customer service.
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