ISV Software is the industry’s leading provider of online and pc-based, testing and training solutions. Our assessments are perfect for testing candidates at the recruitment stage, as well as training existing agents to boost productivity and service levels.

Why take a risk when recruiting new agents when there is a way to be sure? Our contact centre clients include major insurers, banks and mobile phone companies to name just a few. They benefit from:

  • reduced recruitment costs
  • increased staff retention rates
  • improved customer service and agent skill levels
  • decreased ‘wrap-up’ time and lost calls
  • a significant decrease in time spent interviewing and training

We have a portfolio of over 200 easy-to-use tests, in 11 different languages that allow you to assess candidates at the recruitment stage. When in-post, ISV’s training tools offer flexible, interactive, self-paced solutions which are designed to up-skill your agents and keep them motivated.

A minimum of 15% increase in productivity can be achieved through our agent training. Subjects available include:

  • Listening and Keying
  • Product Knowledge
  • Inbound & Outbound Sales
  • Customer Service

Plus, our customers love the ‘Question Builder’ tool which allows you to easily create and manage an unlimited amount of tailored assessments. Perfect for confirmation of learning and agent inductions! We’re committed to help you get the right agents, in the right roles and keep them there. Contact ISV today to find out more.

Unit 12  | Shelley Farm | Shelley Lane | Ower | Hampshire |SO51 6AS

02380 816 600
http://www.isvgroup.com