With two decades of experience, IPI is well versed in the intricacies of contact centre technology, processes, roles and demands. We understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. We know the industry and we deliver results – powering 4 million customer interactions and supporting more than 65,000 agents every day.

We offer a unique blend of contact centre operational experience combined with deep technology knowledge to ensure that we can confidently shape our clients’ existing practices and provide solutions for success. We are focused on delivering business outcomes that best meet the needs of our clients’ businesses, their customers and their staff – using a carefully crafted combination of people, process and technology to ensure our clients reach their goals.

From helping The Co-op Group offer more community support throughout the pandemic, to working with Northern Ireland Water to smooth out its customer journey, to transitioning Europa Group over to the cloud and driving agent engagement – our primary focus is to help our clients achieve their objectives.

Our wide portfolio of solutions places us in the unique position to offer a complete, fully-integrated and supported solution from a single supplier.

Our evolving portfolio includes:

  • Cloud and on-premise contact centres
  • Contact centre consultancy and customer success management
  • Bespoke integration, development and CTI
  • Speech analytics and IVR applications
  • Workforce optimisation workforce management, workforce engagement management intraday management and call recording
  • Gamification strategies
  • PCI compliance solutions
  • Conversational AI
  • 24x7x365 Support

Behind every IPI solution stands a dedicated team with extensive contact centre, cloud, security and digital transformation expertise, with a sharp focus on client success. We are constantly evolving our methodologies to make sure the service we offer remains exceptional – keeping ahead of changing client needs, the latest technologies and customer demands.

If you’d like to find our more, you can contact us here.