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How to improve customer service at a lower cost through digital mobile workforce transformation

This webinar was held on: 29th July 2020

Watch the replay of this webinar here: https://event.webinarjam.com/go/replay/69/2zv7ghlqcqpcnzik

Life post-lockdown is different in many ways, but for organisations providing mobile field service, there are opportunities to work in new ways that provide dual benefits in increased customer satisfaction and cost savings. Leadent Digital supports the transformation of field operations, ranging from housing maintenance, boiler installations & repair, and after-sales service to environmental monitoring, for organisations including Swansea City Council and Worcester Bosch. These efficiencies have led to a cost savings in excess of 30%, whilst also digitising and streamlining the customer experience, as well as creating the possibility of socially-distant service delivery.

This webinar will highlight how Local Authorities and Housing Associations can improve service and communicate with customers better via more robust, intelligent work scheduling, and demonstrate how Oracle Field Service will support an effective digital transformation in the field, with resulting positive impact on contact centres.

Agenda

14:30 – Introduction from UKCCF
Chantelle Newton, UKCCF

14:35 – Introduction to the Webinar
Keith Tinson, Oracle

14:40 – Digital Transformation and the benefits
Alastair Clifford-Jones, Leadent Digital

14:55 – Technology in Action
Mark Harrison, Oracle UK

15:10 – Q&A Session

15:30 – Close