Life post-lockdown is different in many ways, but for organisations providing mobile field service, there are opportunities to work in new ways that provide dual benefits in increased customer satisfaction and cost savings. Leadent Digital supports the transformation of field operations, ranging from housing maintenance, boiler installations & repair, and after-sales service to environmental monitoring, for organisations including Swansea City Council and Worcester Bosch. These efficiencies have led to a cost savings in excess of 30%, whilst also digitising and streamlining the customer experience, as well as creating the possibility of socially-distant service delivery.
This webinar will highlight how Local Authorities and Housing Associations can improve service and communicate with customers better via more robust, intelligent work scheduling, and demonstrate how Oracle Field Service will support an effective digital transformation in the field, with resulting positive impact on contact centres.
14:30 – Introduction from UKCCF
Chantelle Newton, UKCCF
14:35 – Introduction to the Webinar
Keith Tinson, Oracle
14:40 – Digital Transformation and the benefits
Alastair Clifford-Jones, Leadent Digital
14:55 – Technology in Action
Mark Harrison, Oracle UK
15:10 – Q&A Session
15:30 – Close