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Using Digital Deflection & Self-Service to handle extraordinary demand in a crisis

This webinar was held on: 24th June 2020

Watch the replay of this webinar here: https://event.webinarjam.com/go/replay/62/0v7z3ig7bp0brqh2

Hosted by Maintel, in this session, we will be reviewing various methods of providing self-service and using digital deflection to support customers and preserve service levels. Our two presenters Derek Lewis, Head of Customer Experience and Paul Cox, Senior CX Architect will share observations regarding how organisations have been adapting to the communication challenges caused by Covid-19 and provide insight that will support the ongoing development of your digital engagement and self-service strategy.

The webinars will provide you with:
– A review of how self-service options can increase contact handling capacity across voice & digital channels to make best use of the available live agents and advisors.
– Observations on how organisations have quickly adapted their communications due to Covid-19 with views on what works well and some common shortfalls.
– Advice on how to measure and evolve the adoption and impact that self-service and digital engagement can have on your communications strategy.

There will also be an in-depth Q&A at the end of the webinar where we can help you with any questions or queries you may have on the content, and support answering your specific workplace challenges.

Can’t make the live session? Register your details to have the replay link sent directly to your inbox within 24hrs of the session finishing!

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If you require any further information regarding this event, please contact Chantelle Newton on +44 (0) 7540 227 288 or email: chantelle@uk-ccf.co.uk.