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UKCCF Webinar: ‘The voice of your brand in the digital contact centre’

This webinar was held on: 06th August 2020 | 12:30pm

Watch the replay of this webinar here: https://event.webinarjam.com/go/replay/70/0v7z3ig2axzallf2

Customer experience is quickly overtaking price, product or service as a key brand differentiator. Therefore, contact centres are increasingly looking into the importance of good customer experience as a metric for success. With the rise of the omni-channel, AI automated contact centre, it’s vital that positive customer experience is maintained, but how do contact centres deliver this successfully? Agents play a critical role in being the voice of a brand, now and in the future. With customers growing frustrated by lack of resolution via the other available touchpoints, voice is still a vital component of the contact centre communications mix. Find out more about the key role agents will play going forward and how to maximise customer experience in this important channel.

Plus, you could win a Jabra Elite Active 75t in our exclusive live competition being held during the live session.

Can’t make the live session? Register your details to automatically be sent the reply link after the session has ended. Please feel free to share the registration link with any of your colleagues who may also be interested in this topic.

Please note: Our webinar software is browser based, we highly recommend using Google Chrome to access the live room and the reply for the best quality. Internet Explorer browsers are not supported by the software.