Sponsored by:

Managing Customer Experience during uncertain times

This webinar took place on: 19th May 2020

Watch the replay of this webinar here: https://event.webinarjam.com/go/replay/31/vyq9rsvnh62u5lug

As we all struggle to adjust to the new normal under worldwide COVID-19 lockdowns, digital transformation has never been more critical. Whether you’re seeing a massive shift to online orders and queries or are seeking ways to adjust your business model to stay relevant during the quarantine, consider how AI and WFO technology can help your business cope.
Join this webinar and learn how you can improve customers experience whilst increasing employee productivity even when they are working remotely:

  • Simplify operations with an all-in-one omnichannel platform
  • Enable multi-interaction handling by your agents
  • Efficiently distribute interactions and work across all channels
  • Turn raw data into real-time business intelligence and make data driven decisions
  • Empower employees with the tools to manage and measure their performance

Designed with humans in mind, our technology using automation, self-service and AI-driven capabilities support and enhance the agents’ everyday workflow.