Connecting omni-channel customer experiences with AI

20TH NOVEMBER 2019 | SOHO HOTEL, LONDON

In partnership with:

Discover the practical steps your business can take to deliver connected, AI-powered customer experiences.

We are living in the age of the connected customer; where hyper-personalised, interconnected, mobile, and social engagements sync instantaneously.

It’s predicted that within the next year, customer experience (CX) will overtake products and price as a key differentiator1 when making buying decisions. Disruptive technologies such as Artificial Intelligence (AI), Internet of Things (IoT) and analytics, are making it possible for business’ to predict customer behaviour, and deliver a personalised journey throughout their staging in the customer lifecycle.

Join us at this exclusive event, where we will be looking at the practical steps your business can take to deliver connected AI-powered customer experiences. Hear from thought-leaders and technology experts, as well as a real-life digital transformation story from Yorkshire Building Society – this is an event not to be missed. Places are limited, so reserve today to avoid disappointment!

If you require any further information regarding this event, please contact Trevor Butterworth on +44 (0) 118 376 9191 or +44 (0) 78932 669 299 email: trevor@uk-ccf.co.uk.

The Speakers

JAMES DODKINS

Customer Experience Rockstar, Rockstar CX

SHAMEEM SMILLIE

Contact Centre Sales Manager,
UKISA at Mitel

JANIS HAMBLING &
LEE PICKERSGILL

Customer Solutions Delivery & Information Technology Business Relationship Manager

ANDY JANE

Chief Technology Officer,
Olive Communications

NICK BEARDSLEY

Enterprise Director,
Olive Communications

Agenda

09:30 – 10:00 | Welcome and refreshments

10:00 – 10.30 | Intro: The power of the connected customer journey
Nick Beardsley – Olive

10:30 – 11:00 | Customer Story: YBS’ customer-centric digital transformation
Janis Hambling (Customer Solutions Delivery) & Lee Pickersgill (Information Technology Business Relationship Manager) – YBS

11:00 – 11:30 | Driving CX through omni-channel and AI-assisted customer engagement
Shameem Smillie – Mitel, and Nick Beardsley – Olive

11:30 – 11:50 | Break

11:50 – 12:20 | Four cornerstones to success on your own terms
Andy Jane – Olive

12:20 – 12:50 | Keynote: Rules for CX Rockstars
James Dodkins – Rockstar CX

12:50 – 13:00 | Q&A and close

13:00 – 14:00 | Lunch and networking

Venue

The Soho Hotel
4 Richmond Mews
Soho
London, W1D 3DH – Google maps

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