Operating since 2006, Ciptex provides a complete and secure communications platform that integrates products from leading vendors, hosts them in a secure Private Cloud and delivers them via dedicated network links to customers worldwide.
We provide “Communications as a Service”, giving our customers the functionality of leading products plus the flexibility to start and stop services on-demand, at lower cost than traditional on-premise solutions.
- A range of productivity improving functions including Workforce Management, Automated Call Handling (IVR), Call Routing, Outbound Dialling, Broadcast Messaging and others
- Improve Agent Performance, Quality and Reporting via our Call Recording and Reporting Dashboard functions
- Let our hosted model enable you to set up new offices quickly anywhere in the world. We have rapidly set up offices and contact centres in the UK, Europe, Africa and the USA
- Take advantage of new business models such as Homeworking
- Avoid up-front capital investment. Only pay for and add capacity and features as you need them
- Typically 20-30% saving over on-premise PBX solutions
- Reduce cost of on-site maintenance & support
- Low call charges; Free inter office calls on the Ciptex platform
- We provide a fully managed service, monitored 24x7x365
- Proprietary Ciptex Voice Quality Measurement Tools
- All upgrades included and managed remotely by our team
- Dedicated Connectivity
- Hosted Service means that Business Continuity / Disaster Recovery scenarios are easily catered for
Ciptex provides call centre and business telephony solutions from our secure data centre. We have a range of service modules and features which can be selected depending on your business communication needs at a particular time, and grow as your business grows.
We provide a fully managed service, allowing you to focus on your business and not on managing the underlying technology.
Because our solution is hosted “in the cloud” you gain all the benefits of a fully featured communications solution without the need for capital investment or management overheads.
All customers benefit from our low call charges and inter office calls on Ciptex are free.
Ciptex is a Cloud Communications Service Provider.
Ciptex was founded by contact centre technology managers who wanted to offer a solution that was one they would want to build and run themselves. We have taken call centre and telephony products from some of the world’s leading vendors including Avaya, Altitude, Cisco, IEX and others, and integrated them in our secure data centres in London. This provides a full suite of contact centre and business telephony modules which can be combined to meet our customers’ specific needs. Each customer securely connects to our data centres via one of several carrier partners to provide a high quality, secure and dedicated link. The resulting service requires minimal on-site installation and maintenance, whilst providing maximum flexibility to add or remove modules as needed.
Ciptex lets you Do More, Pay Less, Without Stress.
Unit 1 | Woodingdean Business Park | Sea View Way | Brighton |BN2 6NX
01256 897 627 | 0845 279 7200 | 07552 215 582