UK Contact Centre Forum

UKCCF Webinar Library

To view all of our upcoming webinars, please visit our Events Page.

If you have any questions, or would like to discuss hosting your webinar with us, please contact Trevor Butterworth T: 07932 669 299 or email: trevor@uk-ccf.co.uk.

2024 webinars

UKCCF Webinar in partnership with NICE

Webinar held on: Wednesday 10th April 2024
Host: Chantelle Newton
Chair: Richard Bassett
Panel: Elaine Lee & Chris Fitch

2023 webinars

UKCCF Webinar in partnership with Calabrio & Route 101 – ‘From Good to Great: Dojo’s Journey to Exceptional Experiences

Webinar held on: Thursday 29th June 2023
Host: Chantelle Newton
Chair: Richard Pinnington
Panel: Alvin Lobo

UKCCF Webinar: The Mature Workforce – Closing the skills gap with this untapped talent pool

Webinar held on: Thursday 8th June 2023
Host: Chantelle Newton
Chair: Petra Tagg
Panel: Iain Bridge, Michael King

UKCCF Webinar: ‘Why brands need to build flexibility and agility in respond to change’ 

Webinar held on: Thursday 9th March 2023
Host: Chantelle Newton
Chair: Andrew Hall
Panel: Hugh Clarke, Mark Hackson, Graeme Matheson, Chris McLoughlin

UKCCF Webinar Series:
Vulnerable Customers

Webinar held on: Thursday 2nd March 2023
Host: Chantelle Newton
Chair: Gareth Millward
Panel: Robert Irons, Ed Leavers, Rick Mills

2022 webinars

UKCCF Webinar: Public Sector 

Webinar held on: Thursday 3rd November 2023
Host: Chantelle Newton
Chair: Mark Haynes
Panel: Sandra Pinho, Phil Quickenden, Sue Marshall

UKCCF Webinar: Remote & Hybrid Working 

Webinar held on: Thursday 19th May 2022
Host: Chantelle Newton
Panel: Peter Hubbard, Angela Clay

UKCCF Webinar Series:
Vulnerable Customers – How are you supporting your Vulnerable Customers? 

Webinar held on: Wednesday 11th May 2022
Host: Chantelle Newton
Chair: Jacqui Workman
Panel: Gareth Millward, Carolyn Delehanty

UKCCF Webinar Series:
Recruitment & Retention

Webinar held on: Wednesday 23rd February 2022 Host: Chantelle Newton Chair: Joanne Regan-Iles Panel: Chris J de Souza from CGI | Jill Mead from WeTalkToo | Suki Sarai from L&Q.

UKCCF/Talkdesk Webinar:
3 automations to implement (today) to reduce handling time

Webinar held on: Wednesday 9th February 2022 Presenters: Jay Gupta, AI Expert, Talkdesk

Webinar Series: Recruitment & Retention

Webinar held on: Thursday 20th January 2022
Chair: Joanne Regan-Iles, Ascensos
Panelists: Barrie Brown, Just Eat | Derek Donaldson, Smarty Mobile | Sean Keane, Davies Group

2021 webinars

Webinar Series: ‘Recruitment & Retention in the contact centre industry post Covid-19’

Webinar held on: Thursday 8th July 2021
Chair: Joanne Regan-Iles, Sigma Connected
Panelists: Jo Garland, Asda | Mark Bellingham, The Very Group | Mike Harfield, Sigma Connected

UKCCF/Customer Touch point Webinar:
‘Customer Service and Accessibility’

Webinar held on: Thursday 23rd September 2021 Hosted by: Chantelle Newton, UKCCF Presenter: Rick Kirkham, Customer Touch Point

UKCCF/BPA Quality Webinar:
‘Using Quality Management to create a new, improved normal.’

Webinar held on:Friday 13th August 2021 Hosted by: Chantelle Newton, UKCCF Panelists: Helen Beaumont Manahan, BPA Quality | Pete Dunn, BPA Quality

‘Complaints Handling Case Study with Virgin Media O2’

Webinar held on: Thursday 5th August 2021
Hosted by: Chantelle Newton, UKCCF
Panelists: Neil Holtham, Virgin Media O2 | Tracy Dean, Virgin Media O2 | Justine Gould, Virgin Media O2 | Charlotte Kent, Virgin Media O2

‘Using AI in contact centres for a Netflix-like Customer Experience’

Webinar held on: Wednesday 28th July 2021
Hosted by: Chantelle Newton, UKCCF
Presenter: Kezia Downing, Talkdesk

‘Why recognising vulnerability in your customers and staff matters’

Webinar held on: Wednesday 21st July 2021
Hosted by: Chantelle Newton, UKCCF
Panelists: Elaine Lee, Reynolds Busby Lee | Jacqui Workman, KMB | Matt Radford, MIND

‘Complaints handling without a dedicated management system’

Webinar held on: Thursday 8th July 2021
Hosted by: Chantelle Newton, UKCCF
Panelists: Lorren Poulson, Simply Business | Philips Pearce, Simply Business

‘How the Hyde Group deliver a unified experience on Social Media’

Webinar held on: Tuesday 25th May 2021
Hosted by: Chantelle Newton, UKCCF
Panelists: Jordan Smith, CrowdControlHQ | Tanya Moravec, Hyde Group | Sarah Bishop, Hyde Group

‘Offshore, Nearshore and Onshore, the Outsourcing option that is right for your business’

Webinar held on: Thursday 13th May 2021
Hosted by: Chantelle Newton, UKCCF
Chaired by: Jonathan Billing, CCP
Panelists: Phil Kitchen, CCP | Dino Forte, Ventrica | William Carson, Ascensos | Robin Hoekstra, Outworx Contact Centre