Multi-Channel Customer Interaction Software

Who we AreAvizent is a specialist vendor for call centre automation powered by Artificial Intelligence (AI).  Avizent is the Official Reseller for  SmartAction’s cloud-based platform that provides AI driven customer self-service. The SmartAction AI Powered Virtual Agent Solution SmartAction mixes virtual AI agents with your live agents to automate repetitive conversations in voice, chat, and […]

How you acquire, service, grow and retain customers is all dependent on the contact channels they use face-to-face, by phone, email or web through self-service or social and collaborative platforms or via your partners’ channels Ensuring a consistent, brand-aligned, joined-up experience across them all is vital. So, you want to optimise your customer channels first […]

Cloud Contact Centre Respond, serve and sell with cloud contact centre from iNet. Hyper secure, resilient cloud platform Harnessing BT’s 21 Century Network (21CN), iNet delivers a complete contact centre technology solution. With 99.999% uptime and a Tier 1 carrier network, our solution is designed for businesses with stringent network security and compliance requirements. All of […]

Who is Serenova? From our 2001 beginnings as LiveOps, we launched a next-generation omni-channel cloud contact centre solution, CxEngage, in 2016 utilising the global data centre scale and industry-leading resilience of AWS, and leveraging many of their native features. We’re a US-headquartered organisation, but sell, deploy and support UK, Ireland & European projects via our UK team […]

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent, which is why knowledge is at the heart of what we do. Our technology has assisted in reducing […]