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Multi-Channel Contact Centre… ContactOne’s Digi Desk is a cloud based solution which, is hosted in two high availability data centre’s within the United Kingdom. Digi Desk easily manages customer contacts across voice and multiple digital channels, including social media, email and web chat. Advanced Workflow… Using advanced workflow, contacts can be automatically assigned to specific […]

Gala Technology provide affordable secure and PCI DSS compliant payment solutions for merchants, businesses and contact centres processing Cardholder Not Present (CNP) transactions. Their cloud based technology removes all the sensitive card data from the merchant environment, thus reducing the scope of PCI DSS controls and requirements. It requires no additional hardware or amendments to […]