Digital Customer Experience

Who we AreAvizent is a specialist vendor for call centre automation powered by Artificial Intelligence (AI).  Avizent is the Official Reseller for  SmartAction’s cloud-based platform that provides AI driven customer self-service. The SmartAction AI Powered Virtual Agent Solution SmartAction mixes virtual AI agents with your live agents to automate repetitive conversations in voice, chat, and […]

Britannic Technologies is an award-winning specialist in voice communications, systems integration and managed services. With over 30 years’ experience in delivering efficient communication ecosystems across a wide range of sectors including finance, hospitality, housing, insurance, legal and professional services Britannic Technologies is a trusted partner in leveraging communication technology to streamline contact centre operations and […]

Macro 4, a division of UNICOM Global, develops software solutions that accelerate business transformation. Macro 4’s enterprise information management solutions make it easy for companies to go digital, personalise customer communications and unlock the value of their corporate content. Our Columbus customer communications management (CCM) software solution enables organisations to build customer loyalty through personalised multi-channel interaction. […]

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent, which is why knowledge is at the heart of what we do. Our technology has assisted in reducing […]

VoiceSage is a proactive customer engagement service provider that helps its customers remodel their outbound processes using high response, automated, contact media such as interactive voice messaging and SMS. Established in 2003 and leading the market in proactive customer service and contact, VoiceSage works every day with clients to change their ROI paradigm, achieve improved […]