Customer Experience

Who is Serenova? From our 2001 beginnings as LiveOps, we launched a next-generation omni-channel cloud contact centre solution, CxEngage, in 2016 utilising the global data centre scale and industry-leading resilience of AWS, and leveraging many of their native features. We’re a US-headquartered organisation, but sell, deploy and support UK, Ireland & European projects via our UK team […]

SVL Business Solutions is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications. With a unique portfolio of enterprise, branch office and SMB solutions, we work closely with customers in a wide range of industry sectors including contact centres, local authorities, public safety, financial institutions and utilities. Our comprehensive portfolio […]

VoiceSage is a proactive customer engagement service provider that helps its customers remodel their outbound processes using high response, automated, contact media such as interactive voice messaging and SMS. Established in 2003 and leading the market in proactive customer service and contact, VoiceSage works every day with clients to change their ROI paradigm, achieve improved […]