Cloud Contact Centre

8×8 is the provider of the world’s first Communications Cloud that combines unified communications, team collaboration, contact centre and analytics in a single, open and real-time platform..  With 137 patents, we are the only cloud based provider to own and develop our own technology. How we can help your organisation8×8 Virtual Contact Centre is a fully […]

Who we AreAvizent is a specialist vendor for call centre automation powered by Artificial Intelligence (AI).  Avizent is the Official Reseller for  SmartAction’s cloud-based platform that provides AI driven customer self-service. The SmartAction AI Powered Virtual Agent Solution SmartAction mixes virtual AI agents with your live agents to automate repetitive conversations in voice, chat, and […]

About CirrusCirrus provides Cloud Contact Centre that incorporates the best of what’s available in modern platforms. It’s innovative and flexible. It provides future proof technology that boosts agent productivity and increases revenue, while making customers happier. The team delivering it includes staff with over a decade of experience running award-winning Contact Centre’s and who know […]

Cloud Contact Centre Respond, serve and sell with cloud contact centre from iNet. Hyper secure, resilient cloud platform Harnessing BT’s 21 Century Network (21CN), iNet delivers a complete contact centre technology solution. With 99.999% uptime and a Tier 1 carrier network, our solution is designed for businesses with stringent network security and compliance requirements. All of […]

PCI Pal provides secure payment solutions for contact centres and businesses taking Cardholder Not Present (CNP) payments. PCI Pal’s globally accessible cloud platform empowers organisations to take payments securely without bringing their environments into scope of PCI DSS and other relevant data security rules and regulations. With the entire product portfolio served from PCI Pal’s cloud […]

Puzzel builds on over 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel encompasses voice, email, Chat, SMS and leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Puzzel can be adapted […]

ACDWhen it comes to designing your contact centre solution, it’s essential that you take advantage of current industry best practice and the most appropriate technologies to optimise your customer contact centre performance. With Sabio you benefit from our Avaya ACD experience gained over 16 years and hundreds of successful deployments. Our skills as an Avaya Connect […]

Who is Serenova? From our 2001 beginnings as LiveOps, we launched a next-generation omni-channel cloud contact centre solution, CxEngage, in 2016 utilising the global data centre scale and industry-leading resilience of AWS, and leveraging many of their native features. We’re a US-headquartered organisation, but sell, deploy and support UK, Ireland & European projects via our UK team […]

Gala Technology provide affordable secure and PCI DSS compliant payment solutions for merchants, businesses and contact centres processing Cardholder Not Present (CNP) transactions. Their cloud based technology removes all the sensitive card data from the merchant environment, thus reducing the scope of PCI DSS controls and requirements. It requires no additional hardware or amendments to […]

VoiceSage is a proactive customer engagement service provider that helps its customers remodel their outbound processes using high response, automated, contact media such as interactive voice messaging and SMS. Established in 2003 and leading the market in proactive customer service and contact, VoiceSage works every day with clients to change their ROI paradigm, achieve improved […]