Call Centre Technology

8×8 is the provider of the world’s first Communications Cloud that combines unified communications, team collaboration, contact centre and analytics in a single, open and real-time platform..  With 137 patents, we are the only cloud based provider to own and develop our own technology. How we can help your organisation8×8 Virtual Contact Centre is a fully […]

Aculab was one of the pioneers of computer telephony integration, and has a heritage spanning several decades providing core technology to many, well known contact centre solution providers.Aculab offers a wide range of development APIs to serve the evolving needs of automated and interactive, customer care systems. Aculab offers APIs for voice, data, fax, SMS, […]

Who we AreAvizent is a specialist vendor for call centre automation powered by Artificial Intelligence (AI).  Avizent is the Official Reseller for  SmartAction’s cloud-based platform that provides AI driven customer self-service. The SmartAction AI Powered Virtual Agent Solution SmartAction mixes virtual AI agents with your live agents to automate repetitive conversations in voice, chat, and […]

Operating since 2006, Ciptex provides a complete and secure communications platform that integrates products from leading vendors, hosts them in a secure Private Cloud and delivers them via dedicated network links to customers worldwide. We provide “Communications as a Service”, giving our customers the functionality of leading products plus the flexibility to start and stop […]

As the UK’s leading Digital Contact Centre Specialist, IPI powers over 4 million customer interactions every day. From our heritage delivering and supporting traditional contact centres, through to new innovations in AI, Chatbots and Robotic Process Automation, we have been the trusted pioneer and evangelist of employee and customer experience for over 30 years. We […]

Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers expectations and deliver a superior customer experience, whilst always ensuring productivity.  At Jabra we have unique expertise through professional sound- we help organisations, large and small […]

ACDWhen it comes to designing your contact centre solution, it’s essential that you take advantage of current industry best practice and the most appropriate technologies to optimise your customer contact centre performance. With Sabio you benefit from our Avaya ACD experience gained over 16 years and hundreds of successful deployments. Our skills as an Avaya Connect […]

Who is Serenova? From our 2001 beginnings as LiveOps, we launched a next-generation omni-channel cloud contact centre solution, CxEngage, in 2016 utilising the global data centre scale and industry-leading resilience of AWS, and leveraging many of their native features. We’re a US-headquartered organisation, but sell, deploy and support UK, Ireland & European projects via our UK team […]

Gala Technology provide affordable secure and PCI DSS compliant payment solutions for merchants, businesses and contact centres processing Cardholder Not Present (CNP) transactions. Their cloud based technology removes all the sensitive card data from the merchant environment, thus reducing the scope of PCI DSS controls and requirements. It requires no additional hardware or amendments to […]

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent, which is why knowledge is at the heart of what we do. Our technology has assisted in reducing […]