8×8 is the provider of the world’s first Communications Cloud that combines unified communications, team collaboration, contact centre and analytics in a single, open and real-time platform..  With 137 patents, we are the only cloud based provider to own and develop our own technology. How we can help your organisation8×8 Virtual Contact Centre is a fully […]

Aculab was one of the pioneers of computer telephony integration, and has a heritage spanning several decades providing core technology to many, well known contact centre solution providers.Aculab offers a wide range of development APIs to serve the evolving needs of automated and interactive, customer care systems. Aculab offers APIs for voice, data, fax, SMS, […]

Who we AreAvizent is a specialist vendor for call centre automation powered by Artificial Intelligence (AI).  Avizent is the Official Reseller for  SmartAction’s cloud-based platform that provides AI driven customer self-service. The SmartAction AI Powered Virtual Agent Solution SmartAction mixes virtual AI agents with your live agents to automate repetitive conversations in voice, chat, and […]

Britannic Technologies is an award-winning specialist in the digital transformation of business communications. We help businesses replace clunky infrastructure, communications and processes with future-proofed technologies and ways of working that improve the customer experience and modernise your workplace; everything you need to grow business value! Say goodbye to dissatisfied customers, disgruntled employees and processes that […]

How you acquire, service, grow and retain customers is all dependent on the contact channels they use face-to-face, by phone, email or web through self-service or social and collaborative platforms or via your partners’ channels Ensuring a consistent, brand-aligned, joined-up experience across them all is vital. So, you want to optimise your customer channels first […]

Operating since 2006, Ciptex provides a complete and secure communications platform that integrates products from leading vendors, hosts them in a secure Private Cloud and delivers them via dedicated network links to customers worldwide. We provide “Communications as a Service”, giving our customers the functionality of leading products plus the flexibility to start and stop […]

Cloud Contact Centre Respond, serve and sell with cloud contact centre from iNet. Hyper secure, resilient cloud platform Harnessing BT’s 21 Century Network (21CN), iNet delivers a complete contact centre technology solution. With 99.999% uptime and a Tier 1 carrier network, our solution is designed for businesses with stringent network security and compliance requirements. All of […]

Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers expectations and deliver a superior customer experience, whilst always ensuring productivity.  At Jabra we have unique expertise through professional sound- we help organisations, large and small […]

Macro 4, a division of UNICOM Global, develops software solutions that accelerate business transformation. Macro 4’s enterprise information management solutions make it easy for companies to go digital, personalise customer communications and unlock the value of their corporate content. Our Columbus customer communications management (CCM) software solution enables organisations to build customer loyalty through personalised multi-channel interaction. […]

Portal are a strategic property and facilities partner and market leaders in the provision of Managed Office Solutions (MOS). MOS is a property search, workspace and facilities management solution aligned to your business needs, at a location and building of your choice. Managed offices reduce your upfront capital costs, provides cost certainty, operational assurance and […]

PSD Customer Contact: An OverviewEstablished in 1992 PSD’s Customer Contact practice specialises in recruiting mid to senior management and director level roles across the UK and Internationally. Our national centre of excellence is based in Manchester but has supported recruitment across all UK regions, Ireland and Europe and is well respected in the industry. We operate […]

Puzzel builds on over 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel encompasses voice, email, Chat, SMS and leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Puzzel can be adapted […]

RSVP Media Response is a sales and service agency providing outsourced call centre solutions from both our London and Manchester offices.  We have been delivering call centre solutions for over 30 years, providing clients with a vast range of call centre solutions including lead generation, customer service, outbound sales, subscription sales and customer acquisition services. […]

ACDWhen it comes to designing your contact centre solution, it’s essential that you take advantage of current industry best practice and the most appropriate technologies to optimise your customer contact centre performance. With Sabio you benefit from our Avaya ACD experience gained over 16 years and hundreds of successful deployments. Our skills as an Avaya Connect […]

Who is Serenova? From our 2001 beginnings as LiveOps, we launched a next-generation omni-channel cloud contact centre solution, CxEngage, in 2016 utilising the global data centre scale and industry-leading resilience of AWS, and leveraging many of their native features. We’re a US-headquartered organisation, but sell, deploy and support UK, Ireland & European projects via our UK team […]

Gala Technology provide affordable secure and PCI DSS compliant payment solutions for merchants, businesses and contact centres processing Cardholder Not Present (CNP) transactions. Their cloud based technology removes all the sensitive card data from the merchant environment, thus reducing the scope of PCI DSS controls and requirements. It requires no additional hardware or amendments to […]

SVL Business Solutions is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications. With a unique portfolio of enterprise, branch office and SMB solutions, we work closely with customers in a wide range of industry sectors including contact centres, local authorities, public safety, financial institutions and utilities. Our comprehensive portfolio […]

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent, which is why knowledge is at the heart of what we do. Our technology has assisted in reducing […]

Helping you engage the best talent for your contact centre today … and up-skilling your stars of the future! We’ve realised (over the last 33 years!) that recruitment with a one-size-fits-all approach never works. To become successful as we are, we’ve had to adapt – that’s why we offer a variety of bespoke solutions to our clients […]

Expolink is a leading global provider of confidential whistleblowing hotlines, contact centre services and incident and case management software solutions. Our whistleblowing hotline service provides an independent channel through which employees can report their concerns in confidence about wrongdoing within their organisation. Founded more than 20 years ago, we were Europe’s first outsourced whistleblowing provider. […]

Expolink Europe is a highly-regarded specialist in outsourced multi-channel contact centre and fulfilment solutions. Our services incorporate email, social media and web chat response, in addition to traditional inbound and outbound call handling services. Our tailor-made solutions help businesses of all sizes and sectors reduce costs, improve profitability and provide exceptional 24/7 customer services. With […]