UKCCF Executive Club | Contact Centre of the Future20th June 2019Hastings Direct | LeicesterIn partnership with Content Guru We’ve seen a rapid evolution from call to contact centre over the past 20 years. As customer expectation and demand increases we see the next evolution from customer service to customer lifecycle management. Join the UKCCF as […]

UKCCF Executive Club | Contact Centre of the Future21st June 2019Webhelp | Sheffield In partnership with Content Guru We’ve seen a rapid evolution from call to contact centre over the past 20 years. As customer expectation and demand increases we see the next evolution from customer service to customer lifecycle management. Join the UKCCF as […]

UKCCF London Networking Event 25th June 2019 Neopost | London Join us at the Neopost offices in London on Thursday 16th May from 9am for our London networking event.  We have presentations on Customer Experience, Health and Wellbeing, Customer Experience trends and a presentation from our host, Neopost on their Virtual Assistant NINA. Register your […]

‘How to Create a Positive Contact Centre Culture’ A UKCCF roundtable discussion sponsored by 8×8 26th June 2019 | Ikano Bank, Nottingham Company culture is an integral part of business. It affects nearly every aspect of a company: from recruiting top talent to improving employee satisfaction, it’s the backbone of a happy workforce. According to […]

UKCCF HomeAgent Working Roundtable Discussion 3rd July 2019 Interserve | Birmingham Sponsored by Content Guru “Establishing a Business Case for HomeAgent Working” It’s often said that to run a successful contact centre homeworking operation, an organisation must adopt a ‘virtual’ mindset across everything it does…. recruitment, training, management, processes, technology etc. …. and that to put all this in place can require […]

UKCCF Executive Club | Future CX 4th July 2019 The Studio, Leeds Emotion drives behaviour. If we can be there instantly and effectively when our customers need us most, we can create amazing online experiences and communications that cut through the noise – influencing behaviour at scale. Future CX is a completely new and unique […]

Venue & agenda will be confirmed shortly. If you would like further information regarding hosting or sponsoring this event, please contact: Trevor Butterworth T: 0118 376 9191 / 07932 669 299 E: trevor@uk-ccf.co.uk

Venue & agenda will be confirmed shortly. If you would like further information regarding hosting or sponsoring this event, please contact: Trevor Butterworth T: 0118 376 9191 / 07932 669 299 E: trevor@uk-ccf.co.uk

“How do you become one of the UK’s best places to work?”A UKCCF roundtable discussion sponsored by 8×819th June 2019 | Bromford | Wolverhampton It’s widely accepted that organisations with happy and engaged employees are more likely to deliver positive Customer Experiences than those with demotivated and disengaged employees.   Yet organisations haven’t always paid as […]

Venue & agenda will be confirmed shortly. If you would like further information regarding hosting or sponsoring this event, please contact: Trevor Butterworth T: 0118 376 9191 / 07932 669 299 E: trevor@uk-ccf.co.uk

Venue & agenda will be confirmed shortly. If you would like further information regarding hosting or sponsoring this event, please contact: Trevor Butterworth T: 0118 376 9191 / 07932 669 299 E: trevor@uk-ccf.co.uk

Venue & agenda will be confirmed shortly. If you would like further information regarding hosting or sponsoring this event, please contact: Trevor Butterworth T: 0118 376 9191 / 07932 669 299 E: trevor@uk-ccf.co.uk

Venue & agenda will be confirmed shortly. If you would like further information regarding hosting or sponsoring this event, please contact: Trevor Butterworth T: 0118 376 9191 / 07932 669 299 E: trevor@uk-ccf.co.uk

Venue & agenda will be confirmed shortly. If you would like further information regarding hosting or sponsoring this event, please contact: Trevor Butterworth T: 0118 376 9191 / 07932 669 299 E: trevor@uk-ccf.co.uk

Venue & agenda will be confirmed shortly. If you would like further information regarding hosting or sponsoring this event, please contact: Trevor Butterworth T: 0118 376 9191 / 07932 669 299 E: trevor@uk-ccf.co.uk

Venue & agenda will be confirmed shortly. If you would like further information regarding hosting or sponsoring this event, please contact: Trevor Butterworth T: 0118 376 9191 / 07932 669 299 E: trevor@uk-ccf.co.uk

Venue & agenda will be confirmed shortly. If you would like further information regarding hosting or sponsoring this event, please contact: Trevor Butterworth T: 0118 376 9191 / 07932 669 299 E: trevor@uk-ccf.co.uk

Venue & agenda will be confirmed shortly. If you would like further information regarding hosting or sponsoring this event, please contact: Trevor Butterworth T: 0118 376 9191 / 07932 669 299 E: trevor@uk-ccf.co.uk

Venue & agenda will be confirmed shortly. If you would like further information regarding hosting or sponsoring this event, please contact: Trevor Butterworth T: 0118 376 9191 / 07932 669 299 E: trevor@uk-ccf.co.uk