Congratulations to everyone that reached the final of the 2019 UKCCF Awards on Friday. The evening was a massive success with 27 awards categories announced by our host Tom Allen.
Thank you to everyone for participating. We can’t wait to welcome you all again next year. Special thanks to all of our sponsors:
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2019 UKCCF Awards Winners
Agent of the Year
(South)
GOLD
Jamie Fountain
Simply Business
SILVER
Kenneth Barrs
Sitel
BRONZE
Jayne Apted
Reigate and Banstead Council
Agent of the Year
(North)
GOLD
Kirsten Watson
SSE
SILVER
Lisa Doggett
ReAssure
BRONZE
Sian Parry
RAC
Team Leader of the Year
(North)
GOLD
Jo Benton
McDonalds
SILVER
Jamie Crewe
Close Brothers
BRONZE
Michaela Young
Sitel
Team Leader of the Year
(South)
GOLD
Tyron Anderson
Ikano Bank
SILVER
Louise Taylor
ReAssure
BRONZE
Kala Blakemore
RAC
Manager of the Year
(South)
GOLD
Jeevan Sangra
Yopa
SILVER
Heather Sawyer
McDonalds
BRONZE
Sarita Banyard
Sitel
Manager of the Year
(North)
GOLD
Amer Crawford
Census Life
SILVER
Stephen Walsh
ReAssure
BRONZE
Jamie Rugg
ResQ
Head of Customer Service /
Director of the Year
GOLD
Adam Ford
H M Land Registry
SILVER
Sophie Cotton
Seasalt Cornwall
BRONZE
Richard Jennings
Yopa
Support Person of the Year
GOLD
Guner Mazlum
Ikano Bank
SILVER
Hayley Olsen
Agilisys / Kent County Council
BRONZE
Mary-Christine Brannigan
FirstCare
&
Samuel Webb
Close Brothers
Going the Extra Mile
GOLD
Jon Jones
Stonewater
SILVER
Loice Murazvu
FirstCare
BRONZE
Robert Skinner
Sitel
Complaints Management Team of the Year
GOLD
Yopa
SILVER
Flybe & Sitel
BRONZE
Virgin Trains & UP3
Recruitment Team of the Year
GOLD
The AA
SILVER
Sykes Shared Service Centre
BRONZE
Ikano Bank
Social Customer Service Team of the Year
GOLD
Redrow Homes & CrowdControlHQ
SILVER
Danone & HGS
BRONZE
TalkTalk
Support Team of the Year
GOLD
Dixons Carphone
SILVER
Yopa
BRONZE
Simply Business
Customer Experience Team of the Year
GOLD
United Utilities
SILVER
Shop Direct
BRONZE
Nectar & Sitel
HomeAgent Operation of the Year
GOLD
Simply Business
SILVER
The AA
BRONZE
Sensée
Employee Engagement Strategy of the Year
GOLD
Sitel Group
SILVER
Sensée
BRONZE
AllClearInsurance
Improvement Strategy of the Year
GOLD
iSupply Energy
SILVER
Sky
BRONZE
Equiniti
Best Use of Technology
GOLD
Appello
SILVER
Shop Direct
BRONZE
Eckoh
Outsourcing Partnership of the Year
GOLD
Sky & Webhelp
SILVER
DPD & Sensée
BRONZE
Hyundai & RAC
Best Contact Centre Workplace
GOLD
Network Homes
SILVER
NPower
BRONZE
Ventrica
Best Health & Well Being Programme
GOLD
Sitel Plymouth
SILVER
Royal Albert Hall
BRONZE
ReAssure
Digital Transformation Programme
GOLD
Virgin Trains & UP3
SILVER
Ocado & Orlo
BRONZE
Clarks & Cirrus
Best Customer Experience
GOLD
The AA
SILVER
So Energy
BRONZE
Monzo Bank
Improvement Strategy
Public Sector
GOLD
H M Land Registry
SILVER
Thurrock Council
BRONZE
Network Homes
Small Contact Centre of the Year
GOLD
Verisure
SILVER
Britvic
BRONZE
dotdigital
Medium Contact Centre of the Year
GOLD
Caravan and Motorhome Club
SILVER
Yopa
BRONZE
PolicyExpert
Large Contact Centre of the Year
GOLD
Monzo Bank
SILVER
Simply Business
BRONZE
Sky & Webhelp
&
ttec