UK Contact Centre Forum

The UKCCF National  Awards 2023

The UKCCF National  Awards 2023

Nominations for the 2023 awards are now open

Request a nomination form 

 

Congratulation to our 2022 winners

Check out who won what below! 

We are awaiting the official photographs from the evening, these will be uploaded shortly. 

The Judges

Our judges have been hard at work sifting through all the nominations.

The Sponsors

Large Contact Centre of the Year

 

Medium Contact Centre of the Year

 

Agent of the Year

Small Contact Centre
of the Year

Best Customer
Experience

Industry Newcomer
of the Year

Best Improvement Strategy

Head of Contact Centre/Director

Customer Service Team of the Year

Contact Centre Manager of the Year

 

Congratulations to our 2022 winners!

Individual Awards

Agent of the Year

Rebecca Bridgeman

Conah Prosser

John Staples

Bradley Hall

Team Leader of the Year

Laura Arnold

Edward Evans

Claire Jones

Elizabeth Thompson

Nicky Mercer

Manager of the Year

Karen Apling

Phil Stringer

Head/Director of the Year

Clint Hydes

Caitlin Neary

Industry Newcomer of the Year

Marnie Wilson

Dan Farrow

Amelia Townsend

Support Person of the Year

Yvonne Hart

Jim Williams

Scott Williams

Sarah Weaver

Going the Extra Mile

Thomas Nicholls

Jennie Podger

Carrina Erdos

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Team Awards

Customer Service Team of the Year

Recruitment Team of the Year

Support Team of the Year

Complaints Management Team of the Year

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Company Awards

Best Customer Experience of the Year

Best Health & Wellbeing Programme

Best use of Technology

Employee Engagement Strategy of the Year

Best Improvement Strategy

Best Outsourcing Partnership

James Hay Partnership
with
FNZ

Lemon Contact Centre
with
Goodshape

whistl
with
TOCA Social

Best Contact Centre Workplace of the Year

Small Contact Centre of the Year

Medium Contact Centre of the Year

Large Contact Centre of the Year

2022 UKCCF National Awards Programme

UKCCF Awards Gala Dinner Gallery