Who we Are
Avizent is a specialist vendor for call centre automation powered by Artificial Intelligence (AI). Avizent is the Official Reseller for SmartAction’s cloud-based platform that provides AI driven customer self-service.
The SmartAction AI Powered Virtual Agent Solution
SmartAction mixes virtual AI agents with your live agents to automate repetitive conversations in voice, chat, and text. SmartAction’s conversational AI integrates with every IVR and contact centre platform using natural language understanding to automate repetitive call types and chats, gather data before passing to a live agent, and handle outbound calls and texts. This is achieved in a low-risk way, so you can automate more with an easy, fast, and cost-effective solution. SmartAction intelligent virtual agents provide an effortless Customer Experience. Giving customers the self-service experience they expect with contextual, natural conversations that understand your customer’s intent. This is a key differentiator that builds your brand reputation. With intelligent virtual agents seamlessly handling complex customer requests across both voice and digital channels your call centre agents are left with time to focus on more meaningful, human-only conversations.
Some of our clients include: Legal & General, Royal Caribbean Cruises, American Automobile Club, Hyundai, Office Depot, Electrolux, Zales and Techstyle.