About Chantelle
This author has yet to write their bio.Meanwhile lets just say that we are proud Chantelle contributed a whooping 21 entries.
Entries by Chantelle
Building trust using video in the Contact Centre
27th November 2020 by ChantelleUKCCF Webinar Series: Mental Health & Wellbeing in the Workplace
12th November 2020 by ChantelleThe Omnichannel Contact Centre – from aspiration to reality
10th November 2020 by ChantelleCustomer Touch Point
Customer Touch Point specialises in long-term and instant impact customer experience solutions for organisations worldwide, providing the tools and support they need to deliver effortless customer experiences. We are also the brand behind the powerful Engage to Influence™ methodology, which sits at the core of every single customer project. By delivering real-time customer insight; designing customer journeys to positively influence behaviour; and implementing […]
Adapting the operational model for CX in response Covid-19
22nd October 2020 by ChantelleIntelligent Automation: A Conversation with UK Power Networks
13th October 2020 by ChantelleProtecting CX in the Remote Worker Era
30th September 2020 by ChantelleErik Delorey
Product Marketing Manager and Solutions owner for the Hammer Test Automation product line, Empirix Erik Delorey is Product Marketing Manager and Solutions owner for the Hammer Test Automation product line at Empirix. As an Expert Services Consultant at Empirix, Erik has designed, coded and executed test automation and network operations monitoring programs for the world’s […]
Using Quality Management to create a new, improved normal
13th August 2020 by ChantelleHealth and Wellbeing at Work
4th June 2020 by ChantelleManaging Customer Experience during uncertain times
19th May 2020 by ChantelleRisks and rewards of contact centre remote working
12th May 2020 by ChantelleWe’re the human voice in the complex voicebot space
30th April 2020 by ChantelleDS Compliance
DS DASH: GDPR© GDPR compliance is a headache for Call Centres, staff and their DPOs. Slip-ups and shortcomings can be very costly indeed. UKCCF in partnership with DS Compliance is pleased to offer peace of mind through DS Dash, an online compliance platform that gives you the tools to capture and manage the risks and […]
Mitel
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. Today, we all want a workplace that that not […]
About UKCCF
The UKCCF is your gateway to a unique network of call & contact centre professionals. Comprising six regional user groups, the UKCCF provides a platform for call centre and customer service professionals to meet and share ideas at a local level.
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