Aculab was one of the pioneers of computer telephony integration, and has a heritage spanning several decades providing core technology to many, well known contact centre solution providers.Aculab offers a wide range of development APIs to serve the evolving needs of automated and interactive, customer care systems.
Aculab offers APIs for voice, data, fax, SMS, speech and biometrics, on hardware, software and cloud-based platforms, giving users the choice between capital investment and cost-effective, ‘pay as you go’ alternatives.
Headquartered in Milton Keynes, UK, Aculab’s innovation has helped to drive its customers’ success, and has led to over 1000 customers, in more than 80 countries worldwide, including developers, integrators and service providers, adopting its technology for a wide variety of business-critical services and solutions.
ulab has been long involved in R&D in advanced speech technologies, including text-to-speech (TTS) conversion or speech synthesis, automatic speech recognition (ASR), and speaker verification and identification (SVI), encompassing the most advanced aspects of speech signal technology.
Making full use of its speech signal processing expertise, Aculab offers VoiSentry, its scalable, multi-tenant, speaker verification system, with integrated multi-factor authentication. Optimised for telephony channel use, VoiSentry enables the delivery of enhanced security and user convenience via voice biometrics for all types of contact centres. VoiSentry is designed to enable customers to add voice verification to any business application. As a result, businesses will be able to replace costly, time-consuming, frustrating, inquisition-like identity verification processes, simply by allowing their customers to authenticate with their voice.
Companies worldwide have adopted Aculab’s technology for a variety of solutions, including for example, high performance inbound and outbound contact centre applications, speech enabled IVR and self-service systems, voice, fax and SMS broadcast, alerting and messaging solutions, conferencing, and unified communications.
Aculab Cloud enables all of the above, and more, via its suite of APIs, coupled with inbound and outbound PSTN service,local number provision, and low call rates, as a cost-effective, easy to use, on-demand and scalableplatform-as-a-service. Savings can be made as you don’t need to provision hardware for peaks in voice traffic. Aculab Cloud scales to handle fluctuating call volumes, and you only have to pay for what you use when you use it. Aculab Cloud presents the means to utilise proven telephony resources as an operational expense, without the need for capital purchase. Aculab handles all the management requirements of its platform, freeing up your time and resources to focus on innovation and application development.
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