8×8 is the provider of the world’s first Communications Cloud that combines unified communications, team collaboration, contact centre and analytics in a single, open and real-time platform.. With 137 patents, we are the only cloud based provider to own and develop our own technology.
How we can help your organisation
8×8 Virtual Contact Centre is a fully integrated cloud-based call centre solution that works with any broadband Internet connection and provides enterprise class functionality. This means you can deploy and operate multi channel contact centres quickly and effectively, without the time and expense of purchasing, installing and maintaining costly, specialised equipment. We offer features such as skills based routing, multi media management, real time monitoring and reporting, voice recording and logging, historical reporting, interactive voice response and integration with third party CRM and ERP solutions and case management tools such as Salesforce.com, Netsuite and Zendesk.
We also offer ContactNow, a scalable call centre solution with all the features and benefits of the most advanced telephony system, with added flexibility. Our Pay As You Go pricing model means there is no upfront investment required.
We are a Gartner Magic Quadrant Leader
We believe we have a unique and innovative place in the UK and global markets, having been named as a Leader for five consecutive years in Gartner’s high profile Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide.