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Intelligent Automation: A Conversation with UK Power Networks

This webinar was originally held on: 13th October 2020 | 11:00am

Watch the replay of this webinar here: https://event.webinarjam.com/go/replay/85/2zv7ghy1hq8hn7sk

Whether you’re handling disruption from unforeseen circumstances like COVID-19, or trying to radically improve your customer experience delivery, intelligent automation is the key to ensuring great customer satisfaction.

UK Power Networks is the UK’s largest electricity distributor. When unexpected events interrupt their service, they ensure all affected customers are informed, whilst providing vulnerable citizens with the help they need. How do they handle this at such a scale?

Join Martin Taylor, Deputy CEO of Content Guru, and Alex Williams, Head of Contact Centre for UK Power Networks, in a webinar hosted by The UK Contact Centre Forum, to find out.

Learning points:

  1. Discover how to implement automation and self-service across an omni-channel communications estate.
  2. Discover proactive communications at scale.
  3. Learn how to prioritise and service customer groups with cutting-edge CRM functionality.
  4. Find out how to scale your services on demand through the cloud.

At the end of the webinar, we’ll hold an in-depth Q&A to help you with any questions or queries you may have on the content and guide you on specific workplace challenges.

Can’t make the live session? Register your details to automatically be sent the replay link after the session has ended. Please feel free to share the registration link with any of your colleagues who may also be interested in this topic. 

Please note: Our webinar software is browser based, we highly recommend using Google Chrome to access the live room and the reply for the best quality. Internet Explorer browsers are not supported by the software. 

If you require any further information regarding this event, please contact Chantelle Newton on +44 (0) 7540 227 288 or email: chantelle@uk-ccf.co.uk.