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Risks and rewards of contact centre remote working

This webinar was held on: 12th May 2020

Watch the replay of this webinar here: https://event.webinarjam.com/go/replay/27/oynw5sw1sn8sq4s0

You’ve mobilised your agents to work from home or another site, but that isn’t the end. There are other important considerations such as how else you can you engage customers through digital interaction. And, if you take payments through your contact centre using multiple channels – how are you adequately securing them in a home environment?

In this webinar you will discover:

  • How contact centres are overcoming the risks and challenges faced with remote working
  • The technologies that businesses are rushing to adopt with varying degrees of success
  • How to address data security and PCI concerns for remote working
  • How Concentrix mobilised their 500+ seat contact centre quickly to enable them to take payments securely